In response to Twilio’s updated A2P requirements, we’re enhancing the Terms & Conditions (T&C) element in our forms. This update improves compliance, customization, and user experience when collecting consent for messaging.
What’s New?
🆕 Two Separate T&Cs for Clearer Consent
Transactional Messages: Users can explicitly opt in to receive notifications like appointment reminders, order confirmations, and account updates.
Promotional Messages: A separate opt-in for marketing messages, special offers, and product updates.
Independent Opt-in: Each consent option is presented with its own checkbox for transparency and flexibility.
✏️ Editable T&C Content
Modify both the Transactional and Promotional T&C text directly in the form editor.
Customize terms to align with compliance needs and business requirements.
📱 Auto-Addition with Phone Element
When adding the Phone element, both Transactional and Promotional T&Cs will be automatically included.
For standalone T&C additions, users can choose to display either one or both from the right-side panel.
📜 Submission Recording for Compliance
Consent choices are recorded in the “Terms & Conditions” column in the submission table.
Formatting:
If both are selected: “Transactional; Promotional”
If only one is selected: “Transactional” or “Promotional”
If none are selected: The field remains empty.
🎯 Why This Matters?
✔ Ensures compliance with Twilio’s latest A2P messaging regulations.
✔ Provides clearer, more flexible opt-in options for users.
✔ Simplifies customization for businesses with unique consent needs.
This update is automatically available when users create a new form or add the Phone element. 🎉
