If your customers send voice messages instead of typing, your CRM can now do a better job understanding what they mean. With improved audio transcription, voice notes and recorded messages are turned into text more accurately, helping your business respond more clearly and keep conversations moving.

📌 Why This Matters

Small business owners often deal with customers who are busy, on the go, or more comfortable sending audio instead of typing. When your CRM can accurately understand those voice messages, it becomes easier to reply with the right information, avoid misunderstandings, and save time on follow-up. This is especially helpful if you serve customers who speak different languages or send messages from noisy environments.

✨ What’s New

• More accurate voice transcription: Audio messages and voice notes are now converted into text with better recognition of natural speech, accents, and pronunciation.
• Support for more languages: Additional languages are now supported, including Arabic, Belarusian, Bengali, Bosnian, Croatian, Gujarati, Hebrew, Kannada, Macedonian, Marathi, Persian (Farsi), Serbian, Slovenian, Tagalog, Tamil, Telugu, and Urdu.
• Better understanding of customer intent: Improved speech recognition helps the system better interpret what a customer is asking or saying, leading to more natural and accurate responses.
• More reliable audio processing: Audio transcription now handles low-quality recordings, background noise, and processing interruptions more consistently.
• No extra setup needed: If audio responses are already enabled in your CRM settings, these improvements are available automatically.

🛠️ How to Use It

1. Step 1: Make sure your CRM is set to accept and respond to audio messages.
2. Step 2: Ask customers to send voice notes when it is easier for them than typing.
3. Step 3: Review how audio messages are being transcribed so you can confirm requests, questions, and booking details are coming through clearly.
4. Step 4: Use the improved transcriptions to respond faster, reduce back-and-forth, and keep conversations moving toward a sale or appointment.

💡 Pro Tip

If your customers often message while driving, working, or multitasking, encouraging voice notes can help you capture more leads and bookings without making them stop to type.