WhatsApp Channel in Conversation AI Workflow Action

What’s New?

We’re excited to announce the addition of WhatsApp as a supported channel in Conversation AI workflow actions! With this enhancement, users can seamlessly set up both Appointment Booking Conversation AI Bot and Conversation AI Q&A Bot to respond to messages directly on WhatsApp, expanding communication possibilities and improving customer engagement.

How it Works?

1. Access the Workflow:

• Navigate to Automations > Workflow List.
• Choose to Edit or Create a Workflow.
• Select a Conversation AI Bot Action:

Select either the Appointment Booking Conversation AI Bot action or the Conversation AI Q&A Bot action.

2. Enable WhatsApp as a Channel:

• In the action settings, locate the “Channel” field.
• From the dropdown options, select WhatsApp.
• Save the Workflow:

Save your changes to enable the bot to respond to WhatsApp messages as configured.