If you use WhatsApp to stay in touch with customers, your CRM now makes it easier to spot an important update while you’re already replying to messages. Eligible businesses will see a helpful banner inside Conversations that invites them to move to the WhatsApp MMLite API version.

📌 Why This Matters

When you manage customer chats every day, it helps to have important account updates appear right where you work. Showing this banner above the message composer makes it easier to notice the option to switch, understand that it may improve WhatsApp message performance, and take action without hunting through settings pages.

✨ What’s New

• Banner inside Conversations: Eligible WhatsApp users will see a banner above the message composer, making the MMLite API option easier to find while managing chats.
• Another place to take action: The banner adds an extra in-app reminder, so you can discover this option while actively handling customer conversations.
• Better message performance: Moving to the MMLite API version may help improve WhatsApp messaging performance for your business.
• More efficient messaging setup: This update supports a more efficient WhatsApp messaging infrastructure behind the scenes.

🛠️ How to Use It

1. Step 1: Open your Conversations area and look above the message composer in your WhatsApp chats.
2. Step 2: If you’re eligible, review the banner and follow the prompt to switch to the WhatsApp MMLite API version.
3. Step 3: Complete the setup so your business can start using the updated WhatsApp messaging option.

💡 Pro Tip

If WhatsApp is a key sales or support channel for your business, make this switch promptly so customer replies stay fast and reliable when leads are ready to buy.