View Users and Workflows linked to a Phone Number, show caller name for IVR calls and more

⚙️ Enhancements

• View Users and Workflows linked to a Phone Number.

Under Settings > Phone Numbers > Edit configuration, you will now be able to see the User linked to this Phone Number as shown in the screenshot above. If there’s a Workflow linked to the Phone Number, you will see it under the same option as shown in the screenshot below:

Some settings are disabled because they are configurable under Workflow options or not available to use because the number is linked to a Workflow.

The linked User is also visible under Settings > Phone Numbers > Number Info.

• IVR Work Flow Calls – We will now show the caller name on the web app when the call is forwarded from IVR/Workflow. Earlier, we used to show ‘IVR’ and not the caller name.
• Call Connect – In case of call connect being enabled and the agent doesn’t press a button after receiving the call, we used to disconnect the call instantly. Now, we will play a message that no input was detected and the end the call.

🐞 Bug Fixes

• Trigger “Call Status” – This trigger was fired twice for single calls in some edge cases, this has been fixed to fire once per call.
• Call Reporting – Some calls ended with a “Ringing” status and were never updated with the final status, this has been fixed for the new calls.