If your business connects with customers on TikTok, your CRM can now wait for a TikTok DM reply before moving someone to the next step. That means your follow-up can feel more natural, better timed, and easier to manage without manual checking.

📌 Why This Matters

When someone messages your business on TikTok, timing matters. Instead of sending follow-ups too early or moving a contact forward before they respond, you can have your CRM pause the workflow until that person actually replies. This helps you keep conversations organized, avoid awkward messaging, and make sure your team responds based on real customer interest.

✨ What’s New

• TikTok DM replies can trigger the next step: Your workflow can now wait until a contact replies through TikTok Interactive Messenger before continuing.
• More natural follow-up timing: Messages, reminders, or team actions happen only after a real response comes in.
• Automatic workflow continuation: Once a valid TikTok DM reply is received, the workflow resumes on its own.
• Works inside reply-based wait steps: This option is available in the workflow action where you choose to wait until the contact replies.

🛠️ How to Use It

1. Step 1: Open the workflow you want to use for TikTok conversations.
2. Step 2: Add a wait action and choose Until the contact replies as the wait type.
3. Step 3: In the reply channel field, select TikTok Interactive Messenger.
4. Step 4: Save the workflow and use it in a conversation where you want the next step to happen only after a TikTok DM reply.
5. Step 5: Once the contact replies on TikTok, the workflow continues automatically with the next action.

💡 Pro Tip

Use this for offers like free trials, quotes, or appointment interest so your team only follows up when a customer has actually engaged, giving you a better chance of turning replies into sales.