Adding sound notifications to your website’s live chat can make a big difference in how connected and engaged your visitors feel during their visit. These sounds alert your visitors to important updates and next steps, helping create a smoother and more attentive chat experience.

📌 Why This Matters

When visitors reach out through your website chat, it’s essential they don’t miss any key messages—whether it’s the start of the chat, a greeting, or a prompt to fill out a form. Sound notifications grab their attention at every important moment, making it easier for them to stay engaged without constantly watching the chat window. Plus, having control over these sounds means you can tailor the experience to fit your business style and customer needs.

✨ What’s New

• More Sound Alerts for Every Step: Sounds now play for important chat moments like when the chat begins, welcome messages, acknowledgements of messages, and form prompts—not just when you receive new chat messages.
• One Easy Toggle to Control It All: You can turn sound notifications on or off with a single switch in your chat settings, giving you full control over when visitors hear alerts during their chat session.

🛠️ How to Use It

1. Step 1: Go to your chat widget settings and find the Notification Sound toggle under the “Chat Window” and then “Additional Options” section.
2. Step 2: Make sure the toggle is set to ON to enable sounds for all supported chat messages like greetings, chat start, form prompts, and more.
3. Step 3: If you prefer a quieter experience, switch the toggle OFF to receive all chat messages silently without sounds or popups.

💡 Pro Tip

Turning on sound notifications helps you keep your visitors engaged by quickly alerting them to key messages, which can lead to faster responses and ultimately more business opportunities.