Hey there, small business owners! Are you ready to save time and enhance your customer engagement? A fantastic new feature just rolled out that can help you do exactly that! Let’s dive into what’s new and how you can use it to stay connected with your customers effortlessly.
📌 Why This Matters
Engaging with your leads is crucial for your business’s success. However, following up with contacts can be a time-consuming task. This new Auto Follow-Up feature takes the pressure off by automatically sending messages to contacts who might have gone silent or requested a later follow-up. This means more engagement and better opportunities for closing deals—all while you focus on other important aspects of your business!
✨ What’s New
- Smart Detection of Drop-Off Scenarios: The feature automatically identifies when a contact stops replying, mentions being busy, or asks for a specific follow-up time.
- Automated Follow-Up Scheduling: Once a scenario is detected, it saves the follow-up intent and automatically schedules reminders.
- Custom Messaging: You can use AI-generated messages or craft your own for a personal touch!
- Working Hours Awareness: Follow-ups are only sent during your business hours, preventing messages from landing at inconvenient times.
- Dynamic Channel Switching: If Live Chat goes quiet, the bot can switch to SMS, ensuring the conversation continues on different platforms.
- Full Visibility in Response Info: You can easily see all scheduled follow-ups, making it simple to track your engagements.
🛠️ How to Use It
- Step 1: Enable the Auto Follow-Up feature in your CRM settings to start taking advantage of the automation.
- Step 2: Set your working hours to make sure follow-ups are only sent when you’re available to engage.
💡 Pro Tip
Regularly monitor your scheduled follow-ups to ensure your messaging stays aligned with your customer engagement strategy.
