Keeping up with comments can be time-consuming when conversations are happening across your social channels and your customer community. This update brings those community replies into the same CRM view, so you can stay on top of questions, respond faster, and keep conversations organized without jumping between tools.

📌 Why This Matters

When comments are spread across different places, it is easy to miss a customer question or reply too late. Having community comments in the same comment management area as your social conversations helps you stay responsive, keep communication consistent, and make sure important conversations do not slip through the cracks.

✨ What’s New

• Reply to community comments in one place: You can now view and respond to community post comments directly from your CRM comment management area.
• Member mentions in replies: Mention community members in your responses so conversations stay clear and personal.
• Real-time sync: If a comment is edited on the original platform, those changes will also appear in your CRM so you always have the latest context.
• One view for multiple channels: Manage community comments alongside conversations from Facebook, Instagram, LinkedIn, and TikTok.
• Helpful limits to know: Attachments, course mentions, event mentions, and comment editing are not currently supported here, and comments can be up to 8,000 characters long.

🛠️ How to Use It

1. Step 1: Open your CRM and go to the Social Planner area, then find Comment Management.
2. Step 2: Click into the Comments tab to see your latest conversations.
3. Step 3: Review community comments alongside your other social comments.
4. Step 4: Reply directly from this view to keep conversations moving without switching tabs.
5. Step 5: Use mentions when needed to make replies feel more natural and direct.

💡 Pro Tip

If you reply to customer and community comments quickly from one place each day, you can turn more questions into sales opportunities and build stronger loyalty with less admin time.