Making calls to your customers or contacts from a local number that shares their area code can make a big difference in whether they pick up. If your business calls people from different regions, automatically dialing with a local phone number helps build trust and increases your call answer rates.
đź“Ś Why This Matters
When your phone rings from an unfamiliar or out-of-state number, many people hesitate to answer. Seeing a caller ID with a local area code makes your call appear familiar and trustworthy, encouraging contacts to pick up. Automatically using a number that matches the contact’s area code can help your business connect more effectively and improve communication.
✨ What’s New
- Automatic Local Area Code Matching: When you call a contact, the system automatically uses a phone number with the same area code as the contact (if available).
- Fallback to Regional Numbers: If you don’t have a number with the exact area code, a number from the same region will be used to maintain local presence.
- Supports USA and Canada: This feature currently works for phone numbers in the United States and Canada.
- Web-only for Now: The feature is available on web platforms, with mobile app support coming soon.
🛠️ How to Use It
- Step 1: Enable the feature in your settings by navigating to the Labs or Experimental section.
- Step 2: Head to your phone number settings and select the option for outbound calls.
- Step 3: Choose “Local Presence Dialing” as the default for outbound calls to enable automatic area code matching.
đź’ˇ Pro Tip
Using local presence dialing can help your business build trust quickly with customers, which means more answered calls and better opportunities to connect and grow your revenue.
