If your business relies on apps inside your CRM, getting help quickly matters. This support ticket feature lets you report issues, attach screenshots or files, and follow replies in one place, so you spend less time chasing support and more time running your business.

📌 Why This Matters

When app-related problems are handled through scattered emails or outside websites, it is easy to lose track of updates, repeat information, or wait too long for a response. Keeping support conversations connected to the app inside your CRM gives you a simpler way to report issues, check status, and stay organized.

This is especially helpful for small business owners who want clear visibility into what was reported, what the app provider said, and whether the issue is still open or already resolved.

✨ What’s New

• Create support tickets from the app screen: Send a support request directly from an installed app without switching to email or another support site.
• Add screenshots and files: Include documents, images, or other attachments so the support team can understand the issue faster.
• Keep the conversation in one place: View replies and continue the discussion from inside your CRM.
• Track ticket history: See ongoing issues and past conversations tied to the specific app.
• Check status more easily: Monitor updates and responses from a single location.
• Get email notifications: Receive alerts when a ticket is created or updated.
• Stay organized with app-based support: Your requests remain connected to the tool they relate to, which makes follow-up easier.

🛠️ How to Use It

1. Step 1: Open the installed app inside your CRM where you need help.
2. Step 2: Click the option to create or raise a support ticket.
3. Step 3: Describe the issue clearly, including what happened and what you expected to happen.
4. Step 4: Attach screenshots or files that give useful context.
5. Step 5: Submit the ticket and watch for email notifications or in-app updates.
6. Step 6: Return to the same area to review replies and continue the conversation if more details are needed.

💡 Pro Tip

When reporting an issue, include a screenshot and the exact step where the problem happened so it can be resolved faster and your team can get back to serving customers without delay.