If you keep an eye on customer conversations without being the main owner, this update makes it much easier to stay in the loop. You can now receive notifications when new messages come into conversations you follow, helping you catch important replies sooner and keep communication moving.

📌 Why This Matters

It’s easy for messages to get missed when you’re following a conversation but not actively assigned to it. Instead of checking in manually, you can now be alerted when something new comes in. That means fewer delays, better customer follow-up, and less chance of a sales opportunity or service issue slipping through the cracks.

✨ What’s New

• Notifications for followed conversations: You can receive alerts for new messages in conversations you follow, even if you are not the conversation owner.
• Flexible notification preferences: In-app alerts are turned on by default, and you can also choose email or text notifications based on how you prefer to stay informed.

🛠️ How to Use It

1. Step 1: Open the conversation you want to keep track of and make sure you are added as a follower.
2. Step 2: Check your notification settings and confirm that alerts for followed conversations are turned on.
3. Step 3: Choose how you want to be notified, such as in-app, email, or text, depending on your workflow.
4. Step 4: Watch for new message alerts and jump in quickly when a customer needs a reply.

💡 Pro Tip

If you or a team member follows high-value sales or support conversations, turning on these alerts can help you respond faster and close more business without constantly checking your inbox.