Keeping up with customer messages can be hard when conversations get long. This CRM update makes it easier to find exactly where unread messages begin, so you can reply faster, stay organized, and avoid missing important customer questions.
📌 Why This Matters
When message threads include older replies, notes, and activity history, it can take too much time to find what actually needs your attention. Clear unread indicators help you jump right to the latest customer message, cut down on wasted time, and make sure important conversations do not slip through the cracks.
✨ What’s New
- “New” divider in conversations: A clear marker shows where unread messages start inside the thread.
- Automatic jump to unread messages: Opening an unread conversation takes you directly to the first unread message.
- Unread marker stays in place: The indicator remains until you reply or manually mark the conversation as read, even if you leave the page or refresh.
- Helpful visibility note: The “New” indicator only appears for messages received after April 23, 2026.
🛠️ How to Use It
- Step 1: Open any conversation that shows unread messages.
- Step 2: You will be taken straight to the first unread message in the thread.
- Step 3: Look for the “New” divider to see exactly where unread messages begin.
- Step 4: Reply to the message or manually mark the conversation as read when you are done.
💡 Pro Tip
If you respond to unread messages first each day, you can reduce missed sales opportunities and turn more customer inquiries into booked jobs or purchases.
