If your business relies on email to confirm appointments, follow up with leads, or stay in touch with customers, keeping an eye on email performance matters. This CRM email dashboard gives you one place to check your domain’s sending health, review important email metrics, and spot account issues before they affect customer communication.

📌 Why This Matters

Email problems often go unnoticed until messages stop landing in inboxes. When bounce rates rise or spam complaints increase, it can hurt deliverability and make it harder for your business emails to reach customers. With this dashboard, you can quickly understand how your email setup is performing and take action when something needs attention.

✨ What’s New

• Domain health status: Your domain is automatically categorized into one of six states: Healthy, At Risk, Critical, New, Recovering, or Shared Domain, so you can understand your current email standing at a glance.
• Key email metrics: View Delivery Rate, Bounce Rate, Spam Complaint Rate, and Open Rate in one place with clear benchmarks to help you judge performance.
• Health history timeline: Review a record of status changes over time, including what caused improvements or declines in your domain health.
• Account-level performance: If your business uses multiple accounts on the same domain, you can group them by health status, search by name, and review each account’s individual metrics.

🛠️ How to Use It

1. Step 1: Open the Email Services dashboard inside your CRM and check your domain’s current health status.
2. Step 2: Review your main metrics, especially delivery rate, bounce rate, and spam complaint rate, to see if any numbers need attention.
3. Step 3: Look at the health history timeline to understand when changes happened and what may have caused them.
4. Step 4: If you manage more than one email account, review individual account performance to find where issues are coming from.
5. Step 5: Use what you find to clean up your email list, adjust sending habits, or investigate any account with poor performance.

💡 Pro Tip

Check this dashboard regularly before sending promotions or follow-ups, because better email health means more messages reach real customers and more chances to turn conversations into sales.