If your business sends emails through your CRM, domain issues can quietly cause delivery problems at the worst time. This update helps protect your outgoing emails by stopping sends when a mapped domain becomes inactive or unverified, while also showing a clear reason inside Conversations so you can fix the issue quickly.

📌 Why This Matters

When your sending domain is no longer active or verified, emails may fail or create confusion for your team and customers. This feature helps you avoid sending from a domain that is not properly set up, gives you a clear explanation when something goes wrong, and makes it easier to keep your customer communication reliable.

✨ What’s New

• Automatic email stop: Emails will not send if the mapped domain connected to your CRM is inactive or unverified.
• Clear failure message: Email failures now show a clear message inside Conversations so you know the domain verification status caused the issue.
• Better visibility: Your team can quickly spot domain-related delivery problems without guessing what happened.
• Safer sending: This helps prevent failed or unauthorized email attempts from domains that are no longer properly verified.

🛠️ How to Use It

1. Step 1: If an email does not send, open the related conversation or email activity in your CRM.
2. Step 2: Check the failure message to see whether the mapped domain is inactive or unverified.
3. Step 3: Review your domain settings and complete verification or reactivate the domain if needed.
4. Step 4: Once the domain is active again, resend the message so your customer receives it properly.

💡 Pro Tip

Check your domain status before sending important promotions or follow-ups, because catching a verification issue early can prevent missed sales and delayed customer replies.