Keeping communication smooth and easy within your small business is key to serving your customers and working efficiently. If you use deskphones, there are now simple ways to call teammates directly using extensions and transfer calls between deskphones, even during interactive voice response (IVR) calls.

📌 Why This Matters

When you’re managing multiple calls, being able to connect or transfer a call without interrupting the customer experience saves time and frustration. It keeps your team connected and ensures calls end up in the right hands quickly, so nothing gets missed.

✨ What’s New

• Call Your Teammate Directly by Extension: Simply dial their extension number from your deskphone to reach them instantly, no need to go through the main phone line.
• Transfer IVR Calls Between Deskphones: If a customer call comes through an IVR menu to your deskphone, you can now transfer that call directly to another teammate’s deskphone without disconnecting the call.

🛠️ How to Use It

1. Calling a Teammate: Pick up your deskphone, dial your teammate’s extension number, and you’ll be connected directly.
2. Transferring an IVR Call: While you are on an IVR call at your deskphone, start a transfer and enter your teammate’s extension number. The call will be sent straight to their deskphone.

💡 Pro Tip

Using direct extensions and call transfers helps your team save valuable time and deliver better customer service by quickly connecting the right person to the caller.