If your business uses a CRM for phone numbers, calls, or text messaging, it’s helpful to stay aware of pricing updates. Some carrier costs have changed across different countries, and your CRM is applying discounted pricing on select items to help keep costs more manageable and predictable.

📌 Why This Matters

For small business owners, communication costs can affect day-to-day operating expenses, especially if you rely on texting customers, making calls, or using business phone numbers in multiple regions. Knowing what’s changing helps you plan your budget, avoid surprises, and decide where your communication tools are providing the best value.

✨ What’s New

• Australia Mobile Number: Updated from $8.25 to $6.50, which is a 21.21% discount.
• UK SMS Outbound: Updated from $0.0560 to $0.0524 per message, which is a 6.42% discount.
• UK Toll-Free Number: Updated from $2.70 to $2.15, which is a 20.37% discount.
• Portugal Mobile Number: Updated from $135.00 to $15.00, which is an 88.89% discount.
• Effective Date: These pricing changes take effect on May 6, 2026.
• Clearer Cost Visibility: Updated rates make it easier to review whether your current numbers and messaging setup still fit your business needs.

🛠️ How to Use It

1. Step 1: Review which phone numbers, countries, and messaging services your business is currently using inside your CRM.
2. Step 2: Compare your current monthly usage against the updated rates to see where your costs may change.
3. Step 3: Check whether all active phone numbers are still needed, especially if you operate in multiple countries.
4. Step 4: Update your budget forecast so your marketing and customer communication costs stay predictable.
5. Step 5: If you send a high volume of texts or use international numbers, keep a closer eye on usage reports over the next billing cycle.

💡 Pro Tip

Review your phone and messaging usage every month so you can cut unused costs and keep more of your revenue focused on customer conversations that actually lead to sales.