Having a chat option on your website makes it easier for customers to reach out, but not everyone wants sound notifications to interrupt their browsing. Now, you have the choice to turn chat notification sounds on or off to suit your business and your visitors.

📌 Why This Matters

Sound notifications let your visitors know right away when they get a new message from you. This reduces the chance they miss your replies, keeps conversations flowing smoothly, and improves customer connection. On the other hand, some visitors prefer a quiet browsing experience without sudden sounds. By being able to toggle sound notifications, you can offer a chat experience that fits your audience’s preferences and your brand style.

✨ What’s New

• Notification Sound Toggle: Easily switch chat sounds on or off in the chat settings.
• Default Sound Alerts: Sound notifications are turned on by default to help visitors stay aware of new messages.

🛠️ How to Use It

1. Step 1: Open your chat widget settings and go to the Chat Window tab.
2. Step 2: Find the Additional Options section and locate the Notification Sound toggle.
3. Step 3: Keep it ON to play a sound whenever a new message arrives, along with popup and visual alerts to grab attention.
4. Step 4: Turn it OFF if you want the chat to operate silently, receiving messages without sounds or popup interruptions.

💡 Pro Tip

Offering chat notifications with sound can increase response rates by ensuring visitors notice your messages quickly—helping turn visitors into customers faster.