Handling transferred calls can sometimes be tricky when you don’t know why the caller is reaching out or what to expect. A new feature lets you add a private “call whisper” message that plays to the call recipient before connecting the caller, so you’re prepared and informed every time.

📌 Why This Matters

When calls are transferred to you, there’s often no background or context given upfront, making it hard to respond confidently. A call whisper message lets you hear important details privately before you answer the call, helping you provide better customer service and avoid surprises.

✨ What’s New

• Optional Call Whisper Message: Play a short, private message to the person answering the call before the caller is connected.
• Customizable Settings: Control the message text, choose the voice, and decide how many times the message repeats for clarity.

🛠️ How to Use It

1. Step 1: In your call workflow, open the setting to connect calls.
2. Step 2: Turn on the option to add a whisper message and type in the information you want the call recipient to hear.
3. Step 3: Save your changes, and now the person receiving the call will get a helpful heads-up before answering.

💡 Pro Tip

Use concise, clear whisper messages that mention the caller’s name and reason for calling to help you respond naturally and professionally, making every transferred call smoother and more valuable.