Keeping track of customer conversations can be overwhelming, especially when you’re juggling multiple tasks. Imagine getting clear, organized summaries and full transcripts of your chats automatically, giving you instant access to important details without lifting a finger. This feature helps you stay on top of every interaction, so you can focus on growing your business and caring for your customers.

📌 Why This Matters

Having a complete and easy-to-access record of your conversations means you can quickly review past interactions to better understand your customers’ needs. It also helps you spot common questions or issues, making it easier to improve your customer service. Plus, these summaries can trigger helpful actions in your customer management system, saving you time and minimizing errors from manual note-taking.

✨ What’s New

• Automatic Conversation Summaries: Receive intelligent summaries whenever there’s a pause, a bot session ends, or other conversation boundaries occur, so you always have up-to-date insights without extra work.
• Full Transcripts for Each Session: Access complete transcripts of your chat sessions to review details or share with your team as needed.
• Summaries Save Automatically: These summaries can be saved directly to your customer records, emailed to your team, or used to trigger follow-up tasks and workflows.

🛠️ How to Use It

1. Set Up Your Conversation AI Bot: Choose or create a chatbot that engages with your customers.
2. Enable Conversation Summaries: Turn on the summary feature to start automatically receiving session overviews.
3. Customize Settings: Adjust inactivity time before summaries generate, minimum message count, and decide where summaries should be saved or sent.
4. Use Automation: Connect summaries to follow-up tasks or workflows that keep your customer interactions moving smoothly.

💡 Pro Tip

Use these automatically generated summaries to identify frequent customer questions and improve your FAQ or support responses—saving you time and helping customers get answers faster.