Keeping up with customer reviews can take time, especially when your business is active on Facebook. With AI-powered review replies built into your CRM, you can answer reviews faster, keep your messaging consistent, and make sure more customers hear back from you without adding extra work to your day.

📌 Why This Matters

When customers leave a review, a timely response shows that your business is paying attention. This feature helps you reply to Facebook reviews from one place, either by using AI-generated reply suggestions you can approve yourself or by setting up automatic replies for reviews that match your rules. That means less time spent writing the same types of responses and more time focused on running your business.

✨ What’s New

• AI reply suggestions for Facebook reviews: Generate a response directly from your reviews page, then review, edit, and send it manually.
• Automatic Facebook review replies: Set rules so the system can respond to matching reviews for you.
• Page selection controls: Choose whether replies apply to all sources, all Google pages, all Facebook pages, or only specific Facebook pages.
• Custom reply settings: Use conditions like review type or rating, along with your preferred tone and language.
• Two reply modes: Use suggestive mode when you want approval before sending, or auto-response mode when you want hands-off coverage.

🛠️ How to Use It

1. Step 1: Open your CRM and go to the Reviews section.
2. Step 2: Select a Facebook review and click the AI reply option to create a suggested response.
3. Step 3: Review the draft, make any edits you want, and send it manually if you prefer to stay hands-on.
4. Step 4: If you want replies sent automatically, go to your review AI settings and create a reply rule.
5. Step 5: Choose your tone, language, review conditions, and which Facebook pages should be included.
6. Step 6: Save your settings so matching Facebook reviews can be answered automatically.

💡 Pro Tip

Use automatic replies for common positive reviews and manual approval for sensitive feedback so you can save time while still protecting your reputation where it matters most.