If your business is listed on several review sites, it can be easy to lose track of where customers are already leaving feedback. This CRM feature helps you quickly spot your existing review profiles, see which ones matter most, and connect them in one place so you can keep a better handle on your online reputation.

📌 Why This Matters

Reviews influence buying decisions, but many small business owners do not have time to manually search every platform to find their listings. With review profile detection built into your CRM, you can discover where your business already appears, check review counts before connecting, and focus on the profiles that give you the most visibility and credibility.

✨ What’s New

• Auto-detected review profiles: Your CRM can identify possible business listings across 52+ supported review platforms, including major sites like Google, Facebook, TripAdvisor, Yelp, Trustpilot, Booking.com, Agoda, and more.
• Business details shown upfront: Each suggested profile includes useful details like platform name, business name, address preview, and available review count before you connect it.
• Top recommendation: A recommendation card helps you spot the best profile to connect first based on factors like review volume and match quality.
• Review counts before connecting: You can see how many reviews a listing already has, making it easier to decide which profiles deserve your attention first.
• Notifications for newly found profiles: If the system finds likely matches for your business, you can receive in-app notifications so you can review and connect them quickly.
• Faster connection process: Suggested profiles can be connected directly from the reputation overview and integration settings, reducing setup time.
• Confidence-based suggestions: Listings are labeled with indicators such as high match, medium match, or multiple matches, so you can make a more informed choice.
• Support for multiple matches and pages: If more than one listing is found, you can compare them before choosing the correct one. You can also connect multiple review pages for the same platform when needed.
• More control over suggestions: If a listing is incorrect, you can review it, choose a different profile, or mark it as not your business.

🛠️ How to Use It

1. Step 1: Open the reputation area in your CRM and review the suggested business profiles that have been detected.
2. Step 2: Look at the platform, business name, address preview, and review count for each suggested listing.
3. Step 3: Start with the top recommendation or the profiles with the strongest match and highest review volume.
4. Step 4: If multiple listings appear, compare them carefully and select the profile that matches your business best.
5. Step 5: Connect the correct profiles and dismiss any that do not belong to your business.
6. Step 6: Check back when notifications appear so you can connect newly discovered review sites as they are found.

💡 Pro Tip

Connect the profiles with the most reviews first, because those are often the listings potential customers check before deciding to call, visit, or buy.