If you use conversation AI inside your CRM, you now have more control over when it pauses after messages are sent. Instead of using one setting for every outgoing message, you can decide whether the AI should pause after a manual message, an automated workflow message, or both. This gives you more flexibility when balancing personal replies with automated follow-up.

📌 Why This Matters

For small business owners, timing matters in customer conversations. You may want the AI to step back when you personally message a lead, but still allow automated reminders or follow-ups to keep running in the background. With separate pause controls, you can avoid stopping helpful automations by accident while still making sure your personal outreach feels natural and uninterrupted.

✨ What’s New

• Separate pause settings for message types: You can now choose whether the conversation AI pauses after a manual message, a workflow message, or both.
• Current setup stays the same unless you change it: If you do nothing, your existing behavior continues as usual, so there is no disruption to your current process.
• Better control over mixed communication: Personal messages can pause the AI without affecting automated workflows, or automated messages can go out without putting the AI to sleep.
• Reactivation timing still works: The setting for reactivating the AI after a set amount of time remains available and works the same way as before.

🛠️ How to Use It

1. Step 1: Go to your CRM conversation AI settings and find the pause or sleep controls for outgoing messages.
2. Step 2: Decide whether the AI should pause when you send a manual message, when a workflow sends a message, or in both cases.
3. Step 3: Keep your current settings as they are if you want everything to continue working the same way.
4. Step 4: Review your reactivation timing so the AI resumes at the right moment after being paused.
5. Step 5: Test a manual message and an automated message to confirm the AI responds the way you want.

💡 Pro Tip

If you personally step in to close sales or answer high-value leads, set the AI to pause only for manual messages so your automated follow-ups can still keep other opportunities moving.