Handling customer messages quickly matters when you are running a small business. These updates make it easier to manage multiple conversations at once and leave internal notes without breaking your flow, so you can stay organized and respond with less hassle.

📌 Why This Matters

When your inbox gets busy, even small interruptions can slow your team down. If selecting conversations is clunky or adding internal notes takes too many clicks, it becomes harder to stay focused and keep customer communication organized. These improvements help you review messages, take action faster, and keep your team aligned while serving customers.

✨ What’s New

• Bulk conversation selection: Bulk actions now appear at the top of the conversation area, so you can review chats while selecting them. Your selections stay in place even if you click elsewhere, and opening a conversation no longer clears what you already selected.
• Quicker internal comments: Internal comments are now available directly in the message composer. This makes it much easier to switch between replying to a customer and leaving a private note for your team.

🛠️ How to Use It

1. Step 1: Open your conversations inbox and use the checkboxes to select multiple chats you want to review or manage together.
2. Step 2: Click into a conversation as needed to read the message history without losing your selected chats.
3. Step 3: Use the composer to switch between sending a customer reply and adding an internal comment for your team.
4. Step 4: Use internal comments to note follow-up details, order issues, or next steps so everyone stays on the same page.

💡 Pro Tip

Use internal comments to capture important details during customer conversations so your team can follow up faster and avoid missed sales opportunities.