When customers reach out through your website chat, how you ask for their contact information can make a big difference in their experience. Now, you can easily customize the messages your chat widget shows when requesting those details, making the process feel more personal and clear.

📌 Why This Matters

Clear and friendly communication helps build trust with visitors. By customizing the contact request prompts, you avoid confusion from generic messages and create a smoother path for customers to share their information—leading to better connections and more chances to follow up.

✨ What’s New

• Auto Prompt Message: This message appears automatically before the contact form shows up in your chat window. You have full control over what it says or can leave it blank to go straight to the form.
• Agent-Triggered Message: When you manually ask a visitor for their contact info within the chat, this message appears first. It’s customizable too, or can be skipped if left blank.

🛠️ How to Use It

1. Step 1: In your chat widget settings, find the section where you can edit messages under the “Chat Window” tab.
2. Step 2: Look for the “Contact Form Intro Message.” This text is shown automatically before the contact form in your chat. Customize it to match your style or keep it blank to skip this step.
3. Step 3: Next, find the “Contact Form System Message.” This message is sent when you manually request contact details during a chat conversation. Edit this to sound friendly and fitting for your business—or leave empty to go straight to the form.
4. Step 4: Save your changes. Whether the form appears automatically or after a manual request, visitors will see your custom messages, adding a personal touch to your chat.

💡 Pro Tip

Use these customizable prompts to reflect your brand’s voice and make visitors feel comfortable sharing their contact info—this can help turn conversations into real business connections.