Keeping your customers informed and engaged can feel like a full-time job. Fortunately, using automated notifications through your CRM can make communication easier, helping you stay connected without extra effort.

📌 Why This Matters

When you’re running a small business, every minute counts. Automated notifications ensure that your customers receive updates about appointments, orders, or important information right when they need it—without you having to send individual messages. This not only saves you time but also helps build trust and improves customer satisfaction by keeping everyone in the loop.

✨ What’s New

• Custom Alerts: Tailor messages to fit your customers’ needs, such as appointment reminders or shipping updates, making your communication feel personal.
• Multi-Channel Delivery: Send notifications over SMS, email, or both so your customers receive updates in their preferred way.
• Automatic Triggers: Messages are sent automatically based on activities or dates, like booking confirmations or follow-ups, reducing manual work.

🛠️ How to Use It

1. Step 1: Choose the type of notification you want to send, such as appointment reminders or order updates.
2. Step 2: Customize the content to match your business tone and include any important details your customers need.
3. Step 3: Set when the notifications should go out—right after a booking, a day before an event, or any specific trigger important to your business.
4. Step 4: Select how your customers will receive the notification: by SMS, email, or both.
5. Step 5: Activate the notifications and let the system handle the communication while you focus on running your business.

💡 Pro Tip

Using automated notifications not only saves time but also helps reduce no-shows and encourages repeat business by keeping your customers engaged and informed.