Managing customer conversations on WhatsApp is easier when your CRM helps you avoid sending issues before they happen. These updates make template selection more dependable, support right-to-left languages directly in the CRM, and make phone number management easier to navigate.

📌 Why This Matters

If you use WhatsApp to confirm appointments, answer questions, or follow up with customers, small issues like picking the wrong template or dealing with hard-to-read screens can slow you down. These improvements help you send messages with more confidence, save time, and keep customer communication running smoothly.

✨ What’s New

• Approved-only template selection: When choosing a WhatsApp template in your CRM, you’ll only see approved templates. This helps prevent message failures caused by selecting a template that cannot be sent.
• Quicker template loading: Template pickers now load faster, so it takes less time to find the right message when replying to customers or sending updates.
• Right-to-left language support: You can create and edit templates for Arabic, Urdu, and Hebrew directly inside the CRM, without needing to write them somewhere else first.
• Improved phone numbers tab: The WhatsApp phone numbers area now scrolls properly and includes pagination, making long lists easier to manage, especially on smaller screens.

🛠️ How to Use It

1. Step 1: Open your WhatsApp templates or message sending area inside the CRM.
2. Step 2: Choose a template from the approved-only list when sending customer messages.
3. Step 3: If you communicate in Arabic, Urdu, or Hebrew, create or edit your right-to-left templates directly in the template editor.
4. Step 4: Visit the phone numbers tab to review and manage your connected WhatsApp numbers more easily using the improved scrolling and page navigation.

💡 Pro Tip

Use approved WhatsApp templates for common customer touchpoints like appointment reminders, order updates, and follow-ups so more messages go out successfully and more conversations turn into sales.