Add WhatsApp and SMS to Your Google Business Profile

Keeping in touch with your customers just got simpler! Now you can add WhatsApp and Text Message contact options directly to your Google Business Profile, giving your customers more convenient ways to reach you.

📌 Why This Matters

People today prefer quick and easy communication. By offering WhatsApp and SMS as contact methods, you invite customers to connect in the way that feels most natural to them. This not only builds trust but can also increase the number of direct conversations and inquiries you receive — all while making your Google Business Profile more complete and engaging.

✨ What’s New

• WhatsApp Contact Option: Add your WhatsApp number so customers can message you instantly.
• SMS/Text Message Contact Option: Include your phone number for direct text messaging, which will appear on your profile as a preferred contact choice.

🛠️ How to Use It

1. Step 1: Go to your Google Business Profile settings.
2. Step 2: Look just below where your phone number is listed to find new fields for WhatsApp and Text Message.
3. Step 3: Enter your WhatsApp number and/or your text message number.
4. Step 4: Remember that if you enter both, the Text Message option will be shown first on your profile.
5. Step 5: Save your changes and watch as customers now have more ways to quickly connect with you.

💡 Pro Tip

Offering multiple messaging options can create faster conversations with your customers, helping you respond quicker and turn inquiries into sales.