Transform Customer Communication with Interactive Messaging Features

We’re excited to share an amazing new feature that’ll revolutionize how you communicate with your customers! Our latest update to the chat functionalities lets you create rich, interactive experiences through messaging platforms, and we know it’s going to make your life easier.

📌 Why This Matters

In today’s fast-paced business world, effective communication is essential. This new feature allows you to build chatbots quickly and intuitively, enabling self-service options for your customers. By making interactions seamless, you can save time and enhance customer satisfaction.

✨ What’s New

• Smart Branching: Automatically create workflow branches based on customer replies—no more manual logic required!
• Media Versatility: Easily swap or update image, PDF, or video links at the time of sending, ensuring your communications are always fresh.
• Flexible Messaging: You can send custom text, standard templates, or templates that incorporate flows—all from the same action!
• Branch Toggle: Prefer a simpler approach? You can easily disable automatic branching with a single switch.
• Timeout Handling: Set fallback actions if your customer doesn’t respond within a timeframe that works for you.
• Wait-for-Reply Gate: Pause your workflow until you receive a reply, ensuring your messages are delivered before moving forward.
• Built-in Deliverability Checks: Automatically route undelivered or failed messages without needing extra conditions.

🛠️ How to Use It

1. Step 1: Add the messaging action to your workflow canvas.
2. Step 2: Choose your template (or opt for a free-form or flow template) and insert any dynamic media URLs you would like.
3. Step 3: Decide whether to keep the automatic branching feature enabled or switch it off.
4. Step 4: Set your wait-for-reply or timeout rules to fit your needs.
5. Step 5: Publish your workflow and monitor the logs to visualize the pathways for delivered, undelivered, timed-out, and completed messages.

💡 Pro Tip

Utilize the flexibility of dynamic media to keep your messages relevant and engaging for your audience!