We’re excited to introduce a new feature that can enhance how your small business handles calls! Get ready to streamline your communications and boost efficiency with just a few clicks.
📌 Why This Matters
In today’s fast-paced business environment, effective communication is key. This new feature allows you to manage multiple phone numbers through a single agent, optimizing your operations while ensuring that no call goes unanswered. You’ll spend less time juggling agents and more time focusing on your customers!
✨ What’s New
- Number Pool Assignment: You can now assign a collection of phone numbers to your voice AI agents for greater flexibility and efficiency.
- Dynamic Call Routing: Incoming calls to any number in your pool will be intelligently routed based on your agent’s availability settings, ensuring seamless communication.
- Agent Listing Visibility: Easily manage and view agents that are associated with a Number Pool right on the Agent Listing Screen.
- Call Tracking & Logs: Gain better insights with detailed call logs that show the specific phone number used for each interaction.
🛠️ How to Use It
- Step 1: Go to your agent settings and choose **Create/Update Agent → Phone & Availability** to assign a Number Pool.
- Step 2: Make sure you configure the dynamic routing options to match your business needs.
💡 Pro Tip
Regularly review your call logs to identify peak times and enhance your scheduling for even better customer service!
