As a small business owner, keeping in touch with your customers in real-time can make a big difference. But what happens if the internet drops in the middle of a chat? That’s where offline chat awareness comes in—helping your chat widget stay smart and reliable, so customer conversations don’t get lost.
📌 Why This Matters
When you’re chatting live with a customer, interruptions from internet issues can create confusion and missed messages. Offline chat awareness lets your chat widget clearly show when it’s reconnecting and prevents messages from being lost. This means your customers feel heard and supported, even if the connection isn’t perfect.
✨ What’s New
- Reconnect Notifications: Visitors see a clear banner saying “Reconnecting to chat…” when the internet drops, so they know what’s going on.
- Message Input Disabled: To avoid lost messages, the chat disables typing until the connection is back.
- Missed Messages Delivered: Once reconnected, the chat automatically fetches any messages missed during downtime, keeping the conversation smooth.
🛠️ How to Use It
- Step 1: Simply keep your chat widget active on your website—it will handle connection drops automatically.
- Step 2: When your customer’s internet drops, the chat will show the reconnect message and prevent sending until it’s ready again.
- Step 3: After reconnecting, missed messages are delivered seamlessly so you and your customer can continue right where you left off.
💡 Pro Tip
Helping your customers know their messages aren’t lost—even during connection issues—builds trust and keeps conversations moving toward a sale.
