If you manage rental bookings, quick communication can make a big difference. With SMS notifications built into your CRM, you can send booking confirmations, reminders, cancellations, and other updates straight to the right people without having to follow up manually.

📌 Why This Matters

Rental bookings often change fast, and email alone can be easy to miss. SMS helps you keep customers informed in real time and makes it easier for your team to stay on top of schedule changes. This can lead to fewer missed bookings, fewer back-and-forth messages, and a smoother experience for everyone involved.

✨ What’s New

• SMS for key booking updates: You can send text messages for booking unconfirmed, booked, canceled, rescheduled, reminder, and follow-up events.
• Choose who receives messages: Send each notification to the customer, your business, or both depending on the type of update.
• Different templates by recipient: Use one message for the customer and another for your business so each side gets the right information.
• Editable SMS templates: Start with a default message, then adjust it to match your business and the type of booking update being sent.
• Test messages before turning them on: Send a sample SMS first so you can check wording and timing before using it for live bookings.

🛠️ How to Use It

1. Step 1: Open your calendar settings, go to rentals, then open global notification settings.
2. Step 2: Select the booking notification you want to update and open the SMS settings.
3. Step 3: Turn on SMS for that notification type.
4. Step 4: Choose the recipient, such as the customer, your business, or both.
5. Step 5: Pick the SMS template you want to use, or edit the default one to fit your business.
6. Step 6: Send a test SMS to make sure the message looks right.
7. Step 7: Save your settings so the text message sends automatically when that booking event happens.

💡 Pro Tip

Use SMS reminders for upcoming rentals to reduce no-shows and protect revenue you might otherwise lose to missed appointments.