Communicating with your customers just got easier! Now you can send images and PDF files directly through the chat on your website. Whether you need to share a picture, a document, or a screenshot, this feature lets you do it quickly—no more asking customers to email files separately. It works smoothly on both desktop and mobile devices to make conversations clear and simple.

📌 Why This Matters

Sharing files within your live chat helps you solve problems faster and keep everything in one place. Customers can send you visuals or important documents right in the conversation, so you don’t have to switch between apps or email threads. This keeps your communication organized and speeds up resolving questions or issues.

✨ What’s New

• Where it works: Send files directly in the web chat on your website, no extra setup needed.
• Supported files: Images like .jpg, .jpeg, .png, and .heic, plus PDF documents.
• File limits: Send up to 5 files at once; each under 20MB.
• How it looks: Image files show a preview inside the chat, while other files like PDFs show the file name with an option to download.
• Device friendly: Easily drag and drop files on desktop or select from your camera/gallery on mobile.
• Smart checks: Automatically prevents sending unsupported file types, oversized files, or duplicate files in one message.

🛠️ How to Use It

1. Send a file: Click the paperclip icon in your website’s chat window or drag files straight from your computer.
2. Choose files: Select up to five supported images or PDFs to share.
3. Add a message: Type a brief note to explain the files you’re sending, then hit send.
4. View and download: Files you receive from visitors can be previewed or downloaded in your chat inbox.

Tip: If dragging a file doesn’t work, make sure you’re dragging directly from your computer’s file explorer, not from another program or window.

💡 Pro Tip

Allowing easy file sharing right in your chat can help you respond to customer questions faster and keep all your conversation details together, saving you time and improving your customer experience.