Customer reviews can show up in more than one place, and keeping up with all of them can be hard when you are busy running a business. With this CRM update, you can now have automations react to new reviews from every connected review platform, helping you stay on top of customer feedback faster and with less manual checking.

📌 Why This Matters

If your business receives reviews on sites beyond just a couple of major platforms, it is easy for important feedback to slip through the cracks. This feature gives you one way to respond to reviews across your connected review sources, so your team can stay informed, respond quicker, and handle reputation management more consistently.

• Less manual checking: You no longer need to keep jumping between review sites to see what came in.
• Faster response times: Your team can be alerted right away when a new review is posted.
• More consistent follow-up: You can create the same response process no matter where the review was left.
• Better visibility: Reviews from connected platforms can become part of your regular customer communication process.

✨ What’s New

• Works with all connected review platforms: Review-based workflows can now start from every supported review source linked to your account, not just a limited set of platforms.
• Automatic actions from more review sources: You can notify staff, assign internal follow-up, or start response steps whenever a new review comes in from any connected platform.
• Current review workflows stay the same: If you already use review triggers for certain platforms, those will continue working as expected.

🛠️ How to Use It

1. Step 1: Make sure your review platforms are connected inside your CRM account.
2. Step 2: Open your workflow or automation builder and choose the trigger for a new review received.
3. Step 3: Select the connected review platforms you want the workflow to watch.
4. Step 4: Decide what should happen next, such as notifying your team, assigning follow-up, or starting a response process.
5. Step 5: Turn the workflow on and monitor how quickly your team reacts to incoming reviews.

💡 Pro Tip

Set up an instant alert for every new review so your team can respond quickly, protect your reputation, and turn more positive customer experiences into repeat business.