Keeping up with your online reviews can feel overwhelming when the information is spread across different pages and channels. This reviews dashboard brings everything into one place, so you can quickly understand what customers are saying, where reviews are coming from, and how your review requests are performing.

📌 Why This Matters

Your reputation can directly affect whether someone chooses your business or keeps looking. When you can clearly see review trends, response times, customer sentiment, and request results, it becomes much easier to spot problems early, improve customer experience, and turn happy customers into more sales.

✨ What’s New

• All your review performance in one view: Track average ratings, total reviews, and long-term trends with monthly or yearly charts.
• Custom dashboard layout: Show or hide sections and rearrange modules so the dashboard matches the way you work.
• Page and source filters: Break down your data by specific pages or review sources to see what is driving results.
• Customer feedback summaries: Get a quick summary of review themes based on selected sources, pages, and date ranges.
• Sentiment breakdown: See whether feedback is mostly positive, negative, or neutral.
• Review request tracking: Monitor requests sent by Email, SMS, and WhatsApp, including opens, clicks, and conversions.
• Response insights: Measure response rates, compare assisted vs manual replies, track unanswered reviews, and watch response time trends.
• Video testimonial tracking: View requests sent, submissions, engagement, conversion trends, and average video length.
• Review widget performance: See loads, impressions, and clicks to understand how visitors interact with your reviews on your website.
• Flexible date ranges: Apply custom date filters across the dashboard for a clearer view of performance over time.

🛠️ How to Use It

1. Step 1: Open the reviews dashboard and choose a date range that matches the time period you want to review.
2. Step 2: Use page and source filters to see where your reviews and feedback are coming from.
3. Step 3: Check your rating trends, total reviews, and sentiment breakdown to spot changes in customer satisfaction.
4. Step 4: Review request analytics to see which channels are leading to more opens, clicks, and completed reviews.
5. Step 5: Look at response insights and unanswered reviews so you can follow up faster and protect your reputation.
6. Step 6: Rearrange the dashboard sections to keep your most important metrics front and center.

💡 Pro Tip

If you notice certain request channels or pages bring in better reviews, focus more of your customer follow-up there to help generate more trust and more bookings or sales.