Connect in Real-Time with Our New Live Chat Feature!

Hey there, small business owners! We’re excited to share a fantastic new addition to our CRM that can enhance your customer engagement efforts. With this feature, your workflows can now respond to live chat interactions, making it easier than ever to connect with your customers in real-time.

📌 Why This Matters

In today’s fast-paced business environment, being able to engage with your customers immediately can set you apart from the competition. This new feature allows you to manage real-time chat interactions, ensuring that no message goes unanswered!

✨ What’s New

• Enhanced Wait Action: You can now configure your workflows to wait for live chat responses, alongside SMS, email, and more.
• Send Live Chat Messages: When using the wait action, you can choose to send a live chat message, making your interactions more immediate.

🛠️ How to Use It

1. Step 1: Start by adding a “Wait” action to your workflow.
2. Step 2: Select “Contact Reply” from the “Wait For” dropdown menu and then choose the “Send Live Chat Message” option.

💡 Pro Tip

Consider using live chat to quickly address any questions your customers may have, helping to build trust and enhance satisfaction!