Collecting reviews from your customers is an important part of growing your small business. When customers feel like the message they receive is personal and genuine, they’re more likely to leave positive feedback. Now, you can take control of your review requests by creating customized SMS templates that fit your brand’s tone and style.
📌 Why This Matters
Sending review requests that feel personal helps build stronger connections with your customers. Instead of a generic message, you can tailor your texts to sound like they’re coming directly from you, making it more inviting and increasing the chance that customers will respond. Adding personalized images can also catch their attention and make your requests stand out.
✨ What’s New
- Create Custom SMS Templates for Recurring Requests: Craft your own message templates that reflect your business voice. You can even include smart custom fields like the customer’s first name to make each message feel unique.
- Dynamic Image Support with URLs: Instead of sending the same static picture, you can now use dynamic image links that personalize images for each contact, adding a special visual that grabs attention.
🛠️ How to Use It
- Step 1: Go to your review request settings where you manage SMS communications.
- Step 2: Create or edit a custom SMS template that sounds like you and includes personalization fields like your customer’s first name.
- Step 3: If you’d like, add a dynamic image URL that changes for each recipient to make your message more eye-catching.
- Step 4: Save your template and set it as the default for recurring review requests so every message reflects your style.
💡 Pro Tip
Personalized messages paired with dynamic images can greatly improve your review response rates, turning more customers into valuable endorsers for your business.
