If you use quizzes to guide leads, recommend services, or help customers find the right next step, more relevant results can make a real difference. With category-based result customization in your CRM, you can tailor what each person sees based on how they scored, making your quiz results feel more personal and easier to act on.

📌 Why This Matters

Not every quiz taker should see the same result page. When your result content matches a person’s category, it becomes easier to recommend the right service, explain their outcome clearly, and encourage the next step. This also saves time when building quizzes, since you can use one category as a starting point and adjust the rest without recreating everything from scratch.

✨ What’s New

• Category-specific result content: You can customize text, images, videos, call-to-action text, and links for each individual quiz category.
• Works for different score outcomes: Apply content based on either the highest-scoring category or the lowest-scoring category, depending on how your quiz is designed.
• Default content setup: The first category can act as a template, so you can build faster and make edits more easily.
• Easier preview experience: Category-based content is clearer while editing, so it is simpler to review what each result will look like.

🛠️ How to Use It

1. Step 1: Open your Quiz Builder.
2. Step 2: Go to the result page customization area and click Add Section.
3. Step 3: Choose Individual Category from the section options.
4. Step 4: Open the new Individual Category section from the left panel.
5. Step 5: Select the category you want to edit.
6. Step 6: Choose whether the content should appear for the Highest Score or Lowest Score.
7. Step 7: Add your custom text, images, videos, call-to-action text, and links for that category.

💡 Pro Tip

Match each quiz result to a specific offer or next step so more quiz takers turn into booked appointments, purchases, or qualified inquiries.