Managing customer communication can get overwhelming as your business grows. Automated email and SMS sequences simplify staying in touch by delivering messages at the right time, so you never miss an opportunity to engage your customers.
📌 Why This Matters
Keeping your customers informed and engaged is key to building lasting relationships and repeat business. Manual follow-ups or one-off messages often fall through the cracks, leading to missed chances or frustrated customers. Automated sequences ensure timely, consistent communication without extra effort.
✨ What’s New
- Customizable Email Sequences: Set up a series of emails that automatically send to your customers over a specific period. This helps guide them through your offers or share helpful information without needing to remember manual sends.
- Automated SMS Messages: Connect with customers instantly on their phones with text messages triggered by their actions or important dates. These can include appointment reminders, special offers, or follow-ups.
🛠️ How to Use It
- Step 1: Identify key moments to reach out — such as after a purchase, a sign-up, or before an appointment.
- Step 2: Create your message series by writing emails or texts that flow naturally, providing value or prompting the next step.
- Step 3: Set timing rules for when each message should send (e.g., immediately, 3 days later, or a week after an event).
- Step 4: Activate your sequences and monitor how customers respond to optimize messaging over time.
💡 Pro Tip
Use automated sequences to gently remind customers about your services or promotions without overwhelming them, turning casual interest into loyal repeat business.
