How to Manage and Track Your Online Reviews Easily

Keeping track of what customers say about your business online is important for building trust and attracting new clients. With a straightforward review management tool built into your customer management system, you can monitor and respond to reviews all in one place, helping your business shine.

📌 Why This Matters

Online reviews shape how potential customers see your business. Negative or unanswered reviews can hurt your reputation, while timely responses show you care. Having a simple way to track reviews from multiple platforms means you won’t miss any feedback and can address concerns quickly.

✨ What’s New

• Centralized Review Inbox: See all your Google and Facebook reviews in one easy-to-use dashboard.
• Quick Response Features: Reply to reviews directly from the system so you can engage with customers effortlessly.
• Review Notifications: Get alerts when new reviews come in, so you can stay on top of customer feedback.

🛠️ How to Use It

1. Step 1: Connect your business accounts from popular review sites like Google and Facebook to your customer management system.
2. Step 2: Regularly check your review inbox to read and reply to new reviews.
3. Step 3: Set up notifications to receive alerts so no reviews go unnoticed.

💡 Pro Tip

Responding quickly and professionally to reviews can encourage more positive feedback and improve your business’s visibility to future customers.