Manage Review AI Agents with More Control for Your Locations

Managing online reviews can be a big part of your small business success. Giving each location the right level of control over review responses can help keep things running smoothly while making sure your brand stays consistent. Here’s how you can better manage permissions for review AI agents across your different locations.

📌 Why This Matters

When running multiple locations, it’s important to balance flexibility with security. You want each location to handle reviews in a way that fits their needs, but without risking inconsistent messaging or accidental changes that affect your whole business. This feature allows owners to carefully decide who can create and edit automated review responses while still giving everyone a clear view of how things are set up.

✨ What’s New

• Location-Level Control: Locations can now create and update their review AI agents if you choose to enable this permission, giving them more autonomy.
• Safe Default Setting: By default, locations cannot edit review AI agents, so control remains centralized unless you decide otherwise.
• Preview Mode for Locations Without Access: Locations can still view settings and prompts without the option to make changes, keeping transparency high.

🛠️ How to Use It

1. Step 1: Go to your settings where you manage user roles and permissions.
2. Step 2: Find the option to allow location users to create and edit their review AI agents.
3. Step 3: Enable this permission for the locations you trust to manage their own reviews.
4. Step 4: For locations without editing rights, make sure they have preview access so they can stay informed.

💡 Pro Tip

Letting trusted locations manage their own review replies can help you respond faster to customers and show a local touch—all while keeping the overall brand consistent and controlled.