Keeping up with customer messages can sometimes feel overwhelming, especially when they come from multiple sources. Using your CRM’s conversation feature helps you organize all these interactions in one place, making it easier to manage and respond to your customers promptly.

📌 Why This Matters

When you can view all your business communications in a single dashboard, you avoid missed messages and delays. This leads to better customer relationships, smoother communication, and more opportunities to serve your clients effectively.

✨ What’s New

• Unified Inbox: All messages from different channels like SMS, email, and chat come into one central place, so you don’t have to jump between apps.
• Easy Reply Functions: Respond to messages directly from the inbox, making communication quick and simple without extra steps.

🛠️ How to Use It

1. Step 1: Access your CRM’s conversation or messaging section to see all incoming messages.
2. Step 2: Click on a message thread to read and reply directly within the platform.
3. Step 3: Organize or tag conversations for easy tracking and follow-up.

💡 Pro Tip

Responding quickly and keeping all customer communication organized can lead to stronger relationships and more repeat business.