WhatsApp is a powerful tool for connecting with customers, and now you can make your messages even more engaging and interactive. With interactive message types, you can guide your customers through conversations, share important details like locations and contacts, and create smooth, natural interactions—all within WhatsApp.
📌 Why This Matters
When your customers reach out, you want to keep the conversation clear, helpful, and easy to follow. Interactive messages let you do that by offering options right in the chat, like buttons to quickly reply, maps to share your location, or contact cards to help customers save your info. This not only improves how you communicate but also saves time for both you and your customers.
✨ What’s New
- Quick Reply Buttons: Add clickable buttons to your messages so customers can respond with a tap instead of typing.
- Location Sharing: Share your business location with a map card, complete with name, address, and GPS coordinates.
- Contact Cards: Send your contact info directly so customers can easily save your phone number and email.
🛠️ How to Use It
- Open your automation settings and choose to add an interactive WhatsApp message.
- Select your business phone number that will send the message.
- Pick the type of interactive message you want: Quick Reply Buttons, Location, or Contact.
- Fill in the details based on the type you chose—like button titles for Quick Replies or address info for Location cards.
- Save your changes and send a test message to yourself to make sure everything looks great on WhatsApp.
🔑 Important to Know: The 24-Hour Customer Service Window
Interactive messages can only be sent when the 24-hour window is open—this window starts whenever a customer sends you a message on WhatsApp. During this time, you can send unlimited interactive messages with no extra cost. If the window closes, you may need to send a specific message type to reopen the conversation.
✅ Benefits for Your Business
- Make conversations smoother with clear options and helpful information
- Help customers find your location or contact details quickly
- Save time by letting customers pick responses instead of typing them
- Keep the conversation active without worrying about extra message charges when the service window is open
⚠️ Keep in Mind
- You can include up to 3 quick reply buttons per message.
- Only one location card or one contact card can be shared per message.
💡 Pro Tip
Using interactive WhatsApp messages helps you respond faster and makes it easier for customers to take action—turning conversations into appointments, sales, or loyal relationships.
