WhatsApp is more than just a messaging app—it’s a powerful way for your business to connect with customers. One feature that can make conversations smoother and more helpful is the ability to send interactive list messages. These menus let your customers easily pick exactly what they need without confusion.
📌 Why This Matters
Interactive list messages provide structured menus within WhatsApp chats, making it easier for your customers to explore options and make choices. This reduces back-and-forth messages and helps you guide customers effectively through your products, services, or any information you want to share. It’s like having a friendly assistant right inside the chat, showing clear options in an organized way.
✨ What’s New
- Quick Reply Buttons: Send buttons with customizable text so customers can respond instantly.
- Location Sharing: Share a map card with address details to help customers find you quickly.
- Contact Cards: Share your business contact info easily, with phone numbers and email.
- List Messages: Present customers with clear menus divided into sections and rows for simple navigation and selection.
🛠️ How to Use It
- Step 1: In your messaging automation setup, choose to send an Interactive WhatsApp Message.
- Step 2: Select the option to send a List Message type.
- Step 3: Fill in the details like the button message prompt, number of sections in your menu, header text, body text, footer text, and the text shown on the button that opens the menu.
- Step 4: Define the sections by giving each a title (such as “Services” or “Plans”) and specify how many options (rows) each section contains.
- Step 5: For each option, add a name and a short description so customers clearly understand what they’re choosing.
- Step 6: Set how long the menu will stay active, anywhere from 5 minutes up to 2 days.
- Step 7: Test your menu with a sample contact to ensure the interactions work smoothly and selections lead to the right responses.
🔑 Important to Know: The 24-Hour Customer Service Window
Interactive messages can only be sent when your customer has initiated contact in the last 24 hours. This lets you send unlimited interactive messages like lists and buttons without extra charges during that time. If the window closes, you’ll need to send a special message type to reopen it before continuing.
💡 Pro Tip
Use interactive list messages to guide your customers smoothly through your offerings—helping them decide faster means less waiting and more sales.
