Staying informed about your customer orders as soon as they happen can make a big difference in managing your small business effectively. Now, you can get instant notifications through email or SMS whenever a customer places an order, helping you acknowledge and fulfill orders more quickly.

📌 Why This Matters

Knowing right away when an order comes in allows you to react promptly, improving customer satisfaction and reducing delays. Whether you’re managing inventory, preparing shipments, or coordinating your team, real-time alerts keep you connected to the flow of your business.

✨ What’s New

• Email and SMS Alerts: Choose how you’d like to receive notifications for new customer orders — either by email, text message, or both.
• Customizable Templates: Personalize the message templates for both email and SMS, including subject lines and preview text, so the alerts match your business style.
• Easy Toggles: Switch notifications on or off independently for email and SMS, letting you tailor how much information you receive.

🛠️ How to Use It

1. Step 1: Go to your system’s Payments > Settings > Team Notifications section.
2. Step 2: Find and open Order Confirmation for Stores to access notification options.
3. Step 3: Toggle on Email and/or SMS alerts, choose or edit the notification templates, then click Save Changes to activate.

Important: To receive these alerts, make sure the team members listed as admins have their correct email address and phone number entered in the staff settings of your account.

💡 Pro Tip

By promptly knowing when an order is placed, you can reduce processing times and improve customer satisfaction, increasing your chances of repeat business and positive reviews.