If you use your CRM to send invoices, appointment updates, and account-related notices, this change helps make sure those important emails still reach customers even when they are marked as Do Not Disturb. That means fewer missed payments, fewer scheduling mix-ups, and fewer gaps in communication.
📌 Why This Matters
Do Not Disturb settings are important for respecting customer communication preferences, especially for marketing messages. But some emails are too important to be blocked. Things like invoices, calendar updates, and system notices often contain information your customers need in order to pay you, show up on time, or stay informed about their account. This update keeps those essential messages going out while still honoring Do Not Disturb for promotional emails.
✨ What’s New
- Invoices still send: Payment-related emails can now be delivered even if a contact is marked as Do Not Disturb, helping reduce missed or delayed payments.
- Appointment emails still go out: Calendar notifications such as confirmations, reminders, or updates can still be delivered so customers stay informed.
- System notices are not blocked: Important account and operational emails will continue to send when needed.
- Marketing messages still respect DND: This only applies to critical email types, not promotional or campaign emails.
🛠️ How to Use It
- Step 1: Continue using Do Not Disturb settings for customers who should not receive marketing or promotional emails.
- Step 2: Use your CRM’s invoice, calendar, and system notification tools as usual, knowing these essential emails can still be sent.
- Step 3: Review your email templates for invoices, appointment updates, and account notices to make sure the wording is clear and helpful.
- Step 4: Keep promotional emails separate from transactional messages so customer preferences are respected properly.
💡 Pro Tip
Make sure your invoices and appointment emails are easy to understand, because clear essential messages can help you get paid faster and reduce missed appointments.
