Keeping your business information organized and easy to access is key to serving your customers and managing your daily tasks smoothly. Now, you can bring your documents directly into your knowledge base from Word files and PDFs, making it simple to centralize everything in one place.

📌 Why This Matters

Having a single spot for all your business information means you can find answers quickly, keep your team on the same page, and improve how you respond to customer questions. Uploading your existing documents directly saves time and helps maintain consistency by using trusted files you’ve already created.

✨ What’s New

• Upload Word and PDF Files: Easily import Microsoft Word (.doc, .docx) and PDF documents straight into your knowledge base without extra steps.
• Rich Text Editor Included: Edit and format your information right inside the system for quick updates without needing to upload files again.
• Automatic Content Organization: The system sorts text, headings, and important sections to keep your information structured and easy to navigate.

🛠️ How to Use It

1. Find the Feature: In your settings, look for the option to enable new knowledge base sources.
2. Upload Your Document: Select your Word or PDF file and import it directly into your knowledge base.
3. Edit as Needed: Use the built-in editor to tweak or format your content without needing to re-upload files.

💡 Pro Tip

By organizing your essential documents in one place and keeping them updated, you can respond faster to customer questions and reduce time spent searching for information, directly supporting your business growth.