Customer communication is evolving, and now you can have conversations that not only understand words but also images. This means your messaging tools can recognize photos your customers share—whether it’s a product image, a receipt, or any other visual—and reply appropriately to help you serve them better.

📌 Why This Matters

Being able to understand and respond to images in conversations makes customer interactions smoother and more helpful. Your customers can send pictures instead of explaining issues in words, speeding up problem-solving and improving communication accuracy. This is especially valuable in support scenarios, product inquiries, or when managing orders and appointments.

✨ What’s New

• Image Understanding: Messaging can now interpret images like JPG, JPEG, PNG, and HEIC files to give relevant responses.
• Multi-Image Handling: Send one or several pictures at once, and the system will process them all in one conversation.
• Works Across Channels: From live website chat to Facebook Messenger, Instagram, WhatsApp, and even SMS (MMS), this feature works wherever your customers reach out.

🛠️ How to Use It

1. Enable Image Replies: Turn on the option in your messaging settings to allow responses to images.
2. Set Your Preferences: Adjust your chatbot or messaging assistant to recognize images as part of conversations.
3. Start Receiving Images: Customers can now send pictures and get automatic, helpful replies quickly.

💡 Pro Tip

Encouraging customers to send images when they have questions or issues can speed up resolutions and increase customer satisfaction, directly impacting your sales and reputation.