If you use your CRM to manage Facebook conversations, this update makes everyday tasks simpler. You can now find the right Facebook Page or ad account more easily and get better context on where messages came from, helping you save time and make better decisions about your ads.

📌 Why This Matters

When you have multiple Facebook Pages or ad accounts, finding the right one can take extra time and lead to mistakes. It’s also hard to know which ad started a conversation when a customer messages your business. With better search and clearer message context, you can work faster, respond with more confidence, and understand which ads are bringing in real interest.

✨ What’s New

• Search for Pages and Ad Accounts: You can search by name to quickly find the Facebook Page or ad account you want to use inside your CRM.
• Search After Loading: Search becomes available once all Pages have loaded. If your business manages many Pages, the first load may take a little longer.
• Ad Image Support in Messenger Conversations: When someone starts a conversation from a Click-to-Messenger ad, you can now see the ad image for better context.
• Clearer Conversation Source: This makes it easier to identify which ad creative led to a message, so you can better understand what is getting customers to reach out.

🛠️ How to Use It

1. Step 1: Open your CRM’s Facebook connection area and load your available Pages or ad accounts.
2. Step 2: Use the search field to type the name of the Page or ad account you want to find.
3. Step 3: When new Messenger conversations come in from ads, check the conversation details to view the ad image and message source.
4. Step 4: Use that information to see which ads are leading people to contact your business most often.

💡 Pro Tip

Review which ad images start the most conversations, then put more budget behind the ones that bring in real customer inquiries and sales opportunities.