We’re excited to share a fantastic new feature that can help you enhance customer interactions through your voice agents! This upgrade integrates a dedicated knowledge base, allowing your voice AI to deliver quick and accurate responses based on your own organizational resources. Let’s dive into what this means for you!
📌 Why This Matters
In today’s fast-paced world, providing swift and accurate support is essential for small businesses. Here’s why our new feature is a game-changer:
- Smarter Conversations: Your voice agents can now deliver precise answers by accessing relevant content right when it’s needed.
- Faster Setup: Say goodbye to manual response setup! Just link your knowledge base and watch your agent work wonders.
- Scalable & Future-Proof: Keeping your knowledge base updated will automatically enhance your agent’s responses without additional coding!
✨ What’s New
- 🔗 Per-Agent Knowledge Base Assignment: You can connect a distinct knowledge base to each voice agent, tailored to their specific roles or audiences.
- 🗣️ Trigger-Based Invocation: Set prompts that activate the knowledge base depending on the user’s intent.
- 🔍 Dynamic Query Matching: When triggered, your agent understands the full query to find the most relevant information seamlessly.
- 🔄 Seamless Maintainability: Any updates to your knowledge base will instantly enhance live conversations without extra effort.
- ➕ Create a New Knowledge Base: Just click on the **Create New** button to establish a new knowledge base and connect it with your voice agent.
🛠️ How to Use It
- Step 1: Check under your Voice AI Agents and select the agent you want to update.
- Step 2: Navigate to **Agent Goals > Knowledge Base** in either Basic or Advanced mode to establish your configurations.
💡 Pro Tip
Utilize this feature to handle FAQs and deliver specific product information efficiently, making your agents context-aware and boosting customer satisfaction!
